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PKBD Privacy Policy — How We Collect and Protect Your Data

Your privacy matters to us. Here you'll find a clear explanation of what information PKBD collects, why it's collected, and how it's kept safe.

Last updated: 1 January 2026
SSL 256-Bit GDPR Compliant Never sold to third parties Curacao licensed
🔐 Core Commitments

PKBD's 6 Commitments to Protecting Your Privacy

We let our actions speak for themselves — every piece of your data is handled with the utmost care.

Data is never sold
PKBD never sells your personal data to third parties. Your data is not shared with any company for marketing purposes. It is used solely to provide PKBD's own services.
Data privacy
SSL 256-bit encryption
All data transfers at PKBD are protected by industry-standard 256-bit SSL encryption. Your password, payment details, and personal information are completely secure.
Enhanced Security
Minimal data collection
PKBD only collects information that is necessary for providing its services and meeting legal obligations — no unnecessary data is ever requested.
Minimal Data
Your control
You have the full right to request access to, correction of, or deletion of your data — and you can opt out of marketing emails or notifications at any time.
User Rights
Secure Data Storage
All your data is stored on secure, encrypted servers with both physical and digital protections in place. Regular security audits are conducted.
Server Protection
Full transparency
Everything PKBD collects is disclosed transparently in this policy. There is no hidden tracking or unauthorised use of your data.
Transparency
🔄 Data Flow

How your information is used

You provide the information
Encrypted
Stored on secure servers
Used to deliver our services
Protected from third parties
Table of Contents

This Privacy Policy applies to the PKBD (pkbd.click) website and mobile application. By using PKBD, you agree to the terms of this policy. For any questions, please Contact Us।

1 Introduction & Scope

PKBD (pkbd.click) is one of Bangladesh's leading online betting and gaming platforms. We believe privacy is a fundamental right — which is why we are always upfront about what data we collect, why we collect it, and how it will be used.

This Privacy Policy has been drawn up in accordance with the GDPR (General Data Protection Regulation) and international data protection standards. As PKBD operates under a Curacao eGaming licence, we are strictly bound by our legal obligations. This policy applies to the PKBD website, mobile app, and all related services.

Data Controller: PKBD Operating Group, Curacao, Netherlands Antilles. Contact: support@pkbd.click

2 What Information We Collect

PKBD collects only the data necessary to deliver its services, maintain security, and fulfil legal obligations.

2.1 Information You Provide Directly
Data Type Where data is collected Requirements
Full Name Registration Form Mandatory
Date of Birth Registration Form Mandatory
Phone Number Registration & payments Mandatory
Email Address Registration Form Mandatory
Current Address Registration & KYC Mandatory
National ID / Passport KYC Verification Before withdrawal
Payment details (e.g. bKash number) Payment page For transactions
2.2 Automatically Collected Information
  • IP Address & Device Type (Mobile/Desktop)
  • Browser type and operating system information
  • When and how long you were logged into PKBD
  • Pages visited and games played
  • Betting History & Transaction Records
  • Cookie and session data (see Section 8 for details)

3 How Data Is Collected

PKBD collects information through various methods, each with your consent and full transparency.

  • Provided Directly: Information you provide through the registration form, KYC uploads, support chat, or email.
  • Automatic Collection: When you log in to or browse PKBD, via server logs and analytics.
  • Payment Processing: Transaction details processed through bKash, Nagad, or other payment gateways.
  • KYC Provider: From third-party KYC services for identity verification.
  • Cookies & Tracking: To improve website performance and personalize the user experience.

PKBD never collects data from social media or third-party websites without your permission.

4 Purpose of Data Use

PKBD uses your data only for specific, legitimate purposes — never for anything beyond that.

  • Account Management: Confirming your registration, securing your login, and managing account settings.
  • Service Provision: Processing bets, gaming activity, payments, and withdrawals.
  • KYC & AML Compliance: Fulfilling legal obligations related to anti-money laundering and identity verification.
  • Fraud Prevention: Detecting suspicious activity and keeping users protected.
  • Customer Support: Troubleshooting, complaint handling, and customer support.
  • Personalised experience: Showing bonus offers and content tailored to your preferences.
  • Platform improvement: Analyzing usage patterns to make PKBD better.
  • Legal Obligation: Meeting the requirements of licensing authorities and law enforcement agencies.

Your separate consent is obtained for marketing and promotional emails. You may withdraw this consent at any time.

5 Data Sharing Policy

PKBD does not sell, rent, or share your personal data for marketing purposes. However, there are specific circumstances in which data may need to be shared.

5.1 When Your Information Is Shared
  • Payment Processing: Payment gateways such as bKash and Nagad receive only the minimum information required to process transactions.
  • KYC Verification Provider: Documents may be shared with an approved KYC provider for identity verification.
  • Legal Obligation: Upon court order, government investigation, or request by the Curacao licensing authority.
  • Technology Partners: Cloud hosting and cybersecurity providers — bound by strict confidentiality agreements.
  • Business Transfer: In the event of a merger or acquisition, the new owner will be bound by the same Privacy Policy.
5.2 When Your Information Is Not Shared
  • Advertising or marketing companies.
  • To data brokers.
  • Your competitors or other betting sites.
  • Any unnecessary third parties without your consent.

6 Data Protection Measures

PKBD employs industry-leading technical and organisational measures to keep your data secure.

  • SSL 256-Bit Encryption: All data transfers are encrypted — on both the website and the app.
  • Encrypted Database: Data stored on our servers is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall & DDoS Protection: Servers are protected against unauthorized access and cyberattacks.
  • Regular Security Audits: Regularly audited by independent third-party security experts.
  • Restricted Staff Access: Only authorised staff can access your data.
  • Data Breach Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

While we maintain the highest security standards, no digital system is 100% impenetrable. If you notice any suspicious activity, please contact PKBD support immediately.

7 Your Data Rights

Under GDPR and international privacy laws, you have important rights regarding your own personal data.

  • Right to know: You can request to know what data PKBD holds about you.
  • Right to rectification: You may request that any inaccurate or outdated information be corrected.
  • Right to erasure: You may request the deletion of your data under certain circumstances.
  • Right to restrict processing: You can object to your data being used for specific purposes.
  • Data Portability: You may request your data in a machine-readable format.
  • Right to Object: You may object to your data being used for marketing or profiling purposes.
  • Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise any of these rights Help CenterContact us or email support@pkbd.click. We will respond within 30 days.

Certain data must be retained for a specified period due to legal obligations — for example, transaction records must be kept for 5 years under AML regulations. In such cases, deletion requests may not be fulfilled.

8 Cookie Policy

PKBD uses several types of cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

For a detailed breakdown of cookie types and their usage, see the in the Cookies section View.

9 Protection of Minors

PKBD does not knowingly collect data from or provide services to anyone under the age of 18.

  • Age is verified at the time of registration.
  • Date of birth is verified through the KYC process to confirm age.
  • Any account identified as belonging to a minor is immediately closed and the associated data is deleted.
  • If a parent finds an account registered under their child's name, please notify us at support@pkbd.click.

10 Data Retention Period

PKBD does not retain your data indefinitely. Once it is no longer needed, it is securely deleted.

Data Type Retention period Reason
Account Information 2 years after account closure Dispute Resolution
Transaction Records 5 Years AML legal obligations
KYC Documents 5 Years Licensing Requirements
Support chat logs 1 Year Service Quality Assurance
Marketing Preferences Until consent is withdrawn Personalised experience
Session and login data 90 days Security Monitoring

11 Changes to the Privacy Policy

PKBD may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Notifications will be sent to your registered email for any important changes.
  • Continuing to use PKBD after any changes takes effect will be considered acceptance of the updated policy.
  • If you do not agree to the changes, you may request that your account be closed.

12 Contact Us

Contact us for any privacy-related questions, requests, or complaints:

Data Protection Officer (DPO)
Email: support@pkbd.click
Live Chat: PKBD Help Center
Response time: within 48 hours on business days

If you believe your privacy rights have been violated and PKBD is unable to provide a satisfactory resolution, you may file a complaint with the Curacao eGaming licensing authority.

⚖️ Your Rights

Your Data Rights at PKBD

Right to Access Your Data
You may request a copy of the information PKBD holds about you. This is typically provided within 30 days.
Right to Rectification
You may request corrections to any inaccurate or incomplete information. Most details can be updated directly from the Settings page.
Right to Erasure
Under certain circumstances, you may request that your data be deleted — except where retention is required by law.
Right to Restrict Processing
You can object to the use of your data for specific purposes — including opting out of marketing emails or profiling.
Right to Data Portability
You may request your data in a machine-readable format (JSON/CSV) for easy transfer to another platform.
Right to withdraw consent
You can withdraw your consent at any time — by clicking "Unsubscribe" in any marketing email or by emailing our support team.
🔒
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Your data is safe — play on PKBD with confidence.

Your privacy is our top priority. Join today on our SSL-secured, GDPR-compliant platform.

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